Shipping Policy
This Agreement was last modified on 18th february 2016
Shipping Information
www.xp-pen.ae uses several methods for shipping products to its customers. We further recommend certain delivery methods for different products, based on weight or size, to give our customers the most dependable and competitive pricing available.
All orders are subject to a one to four day processing period before shipping; for that reason, when selecting your shipping preference, you should add up to four days to the delivery period indicated. While www.xp-pen.ae uses industry leading carriers, we are unable to offer same-day shipping service or guarantee overnight or 2nd day delivery.
www.xp-pen.ae reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please send us an email to customercare@xp-pen.ae along with order number, so that we can assist you further.
Currently we are only able to accept orders and shipments within the United Arab Emirates. we do not ship internationally.
Unless we state otherwise, all shipping charges are the responsibility of the customer. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Shipping charges can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and delivery method you select during the checkout process. The shipping charge shown during the checkout process is subject to verification by www.xp-pen.ae. Shipping charges are subject to change without notice, provided that, if the actual shipping charge is more than the amount shown on your order confirmation, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order.
Title and risk of loss or damage to a product passes to you upon delivery of the product to the carrier which delivers the product to your specified delivery location. www.xp-pen.ae is not responsible for any shipping delays or problems once the product has been shipped.